The VillaSport Standard

The VillaSport Standard

 

 

At VillaSport, the safety and health of our members have always been our top priorities. It's even more important now, and we have implemented new sanitation and disinfection protocols and standards to further protect your safety and provide peace of mind when using the club.

 

 

 

 

Cleaning and Disinfecting Standards

To be the “cleanest club in the world” has always been one of VillaSport’s pillars. With the onset of COVID-19 concerns, we have taken our cleanliness and safety focus and diligence to an even higher level. We want you and your family to know you are safe in our facilities. Our three-pronged approach of cleaning, sanitizing and disinfecting is now vital parts of every VillaSport team member’s role.

Cleaning – removes soil, dirt and debris from surfaces; lowers the count of germs by removing them from a surface, not necessarily killing them.

 

    

Sanitizing – kills a high percentage (99.9%) of microorganisms on surfaces to a safe level recognized by the EPA, but does not eliminate the occurrence and growth of bacteria, viruses and fungi.

 

    

Disinfecting – kills a higher percentage (99.999%) of microorganisms on surfaces to a safe level recognized by the EPA, and reduces the occurrence and growth of bacteria, viruses and fungi.

 

We clean and sanitize our club throughout the day, following CDC guidelines and local or state government requirements (see Club Department Protocols for specifics). We also disinfect at regular intervals during the day and complete an intensive, club-wide disinfection program overnight while the club is closed, using next-generation cold-fogging technology that effectively provides more coverage, particularly in hard-to-reach spaces.

See Member Safety and Wellness to learn how you can help in our collective efforts to keep the club clean and safe.

 

 

Member Safety and Wellness

Your cooperation and respect for others are vital to achieving our goal of a safe facility for all members. We ask that you please follow these important safety protocols when visiting the club:

  • Please treat others with kindness and respect.
  • Face coverings are required for ages 11+ inside the club (including when exercising), except when receiving a personal service requiring temporary removal and for certain children’s programs, and outdoors when 6’ distance from others cannot be maintained.
  • If you are sick, including if you have COVID-19 symptoms, you may not enter the club.
  • If you have been in close contact with someone who is sick, including someone with COVID-19 symptoms, you may not enter the club.
  • Maintain 6’ minimum distance from others.
  • Check in independently with your VillaSport scan card or the VillaSport app.
  • Abide by all signage, markings, tape, area closures, and other social distancing designations.
  • Use hand sanitizer or wash your hands with soap and water for at least 20 seconds frequently.
  • Cough or sneeze into a cloth or tissue, or your elbow, and immediately discard used tissues.
  • Avoid touching your eyes, nose and mouth.
  • Do not shake hands or engage in any unnecessary physical contact.
  • Limit towel usage to one of each type (fitness, bath, pool).
  • Follow all other Club Department Protocols specific to fitness, group exercise, aquatics, court sports, etc.

COVID-19 Cases
If VillaSport is notified that a member or employee has tested positive for COVID-19, we will immediately:

  • Consult with public health authorities for then-current guidance at the time of the incident.
  • Review the situation (viewing security camera footage as applicable) and speak with the individual to determine whether they came within 6’ of anyone for at least 15 minutes while at VillaSport any time from 48 hours before illness onset to the time they began isolation. This corresponds with CDC’s definition of close contact.
  • Confirm the individual has reported their positive test to the public health department, who will then reach out and help them recall everyone with whom they had close contact during the timeframe while they may have been infectious, and then begin contact tracing by warning any exposed individuals (contacts) of their potential exposure as rapidly and sensitively as possible.
  • Although close contacts will likely be contacted by public health staff, if VillaSport is informed you meet the CDC’s criteria of a close contact, we will also endeavor to contact you about your potential exposure.

 

 

Employee Safety and Training

All VillaSport employees are trained in enhanced cleaning, sanitizing and safety measures. Each employee completes a special COVID-19 protocol online tutorial and participates in hands-on training. For the safety of children in our care, VillaKids employees go through an even more thorough training and testing program.

 

 We do temperature checks upon arrival to work; any employee at or above 100.4 degrees is sent home, and may not return to work until their temperature normalizes.

 

We provide face masks for all employees and gloves for those working in housekeeping, laundry and café operations. All VillaSport employees follow these protocols:


  • Please treat others with kindness and respect.
  • If you are sick, including if you have COVID-19 symptoms, do not come to work. Contact the club.
  • If you have been in close contact with someone who is sick, including someone with COVID-19 symptoms, do not come to work. Contact the club.
  • Temperature checks will be performed on all employees upon arrival to work.
  • Maintain 6’ minimum distance from others.
  • Arrive no more than 15 minutes before your scheduled shift.
  • Face coverings or masks are required except in the pools.
  • Use hand sanitizer or wash your hands with soap and water for at least 20 seconds frequently.
  • Use designated break areas only.
  • Abide by all signage, markings, tape, area closures and other social distancing designations.
  • Follow required cleaning and safety protocols.

As with our Member Safety and Wellness protocols, there are additional safety protocols in place for employees working in each specific club department. Training, re-training and regular reinforcement are provided.

 

 

 

 

Club Department Protocols

For the safety of all members and employees and to offer the most enjoyable club experience possible given our operating directives and limitations, we have implemented the following member protocols.

In addition to our general Member Safety and Wellness protocols, please note and follow these protocols specific to group exercise:

Group Exercise

  • Online reservations are required. Drop-ins are not allowed.
  • Face coverings are required for indoor classes.
  • Arrive no more than 5 minutes before class.
  • Capacity is limited to ensure 6’ minimum distance.
  • Please depart immediately after the conclusion of class.

 

In addition to our general Member Safety and Wellness protocols, please note and follow these protocols specific to working out in the fitness center or with a Personal Trainer:

Fitness

  • Face coverings are required indoors while exercising.
  • Maintain 6’ minimum distance from others. If 6’ distancing cannot be maintained, masks are required.
  • Wipe down equipment before and after use.
  • Touch only equipment that is open for use.
  • Take one towel and drop it in the designated bin when you are done.
  • Place personal belongings in express lockers and wipe down after use.
  • Only water in closed containers is allowed.

Personal Training

  • Appointments are required.
  • Face coverings are required.
  • Wipe down equipment before and after use.
  • Take one towel and drop it in the designated bin when you are done.
  • Place personal belongings in express lockers and wipe down after use.
  • Only water in closed containers is allowed.

 

In addition to our general Member Safety and Wellness protocols, please note and follow these protocols specific to visiting VillaSpa:

VillaSpa

  • Spa services are available by appointment only.
  • Face coverings or masks are required at all times except during personal services that require temporary removal.
  • Prior to your appointment, use hand sanitizer or wash your hands with soap and water for at least 20 seconds.
  • Spa changing areas, lockers, relaxation rooms, robes and slippers are available.
  • Spa providers will wear face coverings or masks.
  • Spa providers will wear gloves when feasible and upon client request for spa services.
  • Spa providers will clean and disinfect equipment and tools before use on each client.

 

In addition to our general Member Safety and Wellness protocols, please note and follow these protocols specific to using the aquatics center and swimming:

Family Swim

  • Reservations are required.
  • Please book only one session per day.
  • Colored bands will be provided upon club check-in.
  • Masks are required on the outdoor pool deck when 6’ distancing cannot be maintained.
  • Water play structures are available.
  • Children under 13 must be directly supervised by an adult.
  • Lifeguards are on duty.
  • Capacity is limited.
  • At the end of your session, please promptly leave the pool deck.

Open Swim

  • Reservations are required.
  • Please book only one session per day.
  • Masks are required on the outdoor pool deck when 6’ distancing cannot be maintained.
  • No water play structures are available.
  • No lifeguards are on duty.
  • Children under 13 must be directly supervised by an adult.
  • Capacity is limited.
  • At the end of your session, please promptly leave the pool deck.

Lap Swim

  • Reservations are not required.
  • No pool equipment is available. Bring your own kickboard and pull buoy.
  • No lifeguards are on duty.
  • Two lap swimmers per lane. Take breaks on opposite ends.

Private and Semi-Private Lessons

  • Swimmers who cannot swim on their own must be accompanied in the water by an adult.
  • Instructors will maintain a 6’ distance at all times.
  • There will be no physical contact between instructors and swimmers.

VillaSplash

  • Reservations are required.
  • See above for Open and Family Swim protocols.

Whirlpool

  • Maintain 6’ distancing unless from the same household.

 

In addition to our general Member Safety and Wellness protocols, please note and follow these protocols specific to locker room use:

Men’s/Women’s Locker Rooms

  • Showers, restrooms, lockers, changing areas, whirlpools, saunas, and steam rooms are available.
  • Please maintain 6’ social distancing at all times throughout the locker rooms and in the whirlpools, saunas and steam rooms.
  • Use only the lockers marked available for use, and wipe down the handles, locks and interiors before and after use.
  • Please take one shower towel and deposit it in the towel bin after use.

Family Locker Room

  • Showers, restrooms, lockers and changing areas are available.
  • Please maintain 6’ social distancing at all times unless from the same household.
  • Use only the lockers marked available for use, and wipe down the handles, locks and interiors before and after use.
  • Please take one shower towel and deposit it in the towel bin after use.

 

In addition to our general Member Safety and Wellness protocols, please note and follow these protocols specific to VillaKids:

VillaKids

  • The VillaKids rotations program is open.
  • Online reservations are required. Drop-ins are not allowed.
  • Check-in begins promptly at the specified reservation time.
  • At check-in, all parents must confirm that they took their child’s temperature prior to arriving.
  • Bottle feeding is temporarily suspended. 
  • Water bottles are not allowed. Disposable water cups will be provided.
  • Play tower will not be used during rotations.
  • All children’s activities allow for 6’ social distancing. 
  • Infant cribs are spaced 6’ apart.
  • Activities that involve sharing of equipment or toys have been eliminated.
  • All toys that are difficult to clean have been removed.
  • Checkout is required by the end of the specified time slot to allow for proper cleaning. 
  • Capacity is significantly reduced to ensure social distancing for all children.

 

In addition to our general Member Safety and Wellness protocols, please note and follow these protocols specific to the main court:

Main Court

  • The court is open.
  • Organized and contact games are limited to 3x3 or less.
  • Shooting practice is limited to groups of three or less, sharing a basketball.
  • Wipe down equipment before and after each use.
  • Court and equipment will be cleaned throughout the day.

Pickup Pickleball

  • Nets will be set up.
  • Bring your own paddles and balls.
  • The first four players to arrive may begin their first game.
  • If players are waiting, there is a 2-set maximum.
  • Waiting players must wait a minimum of 6’ apart.
  • Change ends on opposite sides of the court, maintaining proper social distancing.
  • Pick balls up with your paddle and foot to transfer to other players.

 

 

Available Club Services

Upon reopening after the mandatory COVID-19 club shutdown, VillaSport is accountable for following all governmental restrictions, limitations and guidelines as dictated by county and state governments. These rules and guidelines are subject to adjustment at any time, potentially loosened in some areas or tightened in others. We will update our website with the current protocols as new guidance or direction is received from the county or state. Please check this page regularly so you are in the know.

Club-wide: We are operating the club following the capacity guidelines designated by the county and state. In order to stay within the maximum capacities allowed in different areas of the club, and to ensure people are able to maintain social distancing, we have implemented a reservation system for many programs and services that were operated on a drop-in basis in the past. For specifics, please click on your area(s) of interest below.

 

We have also put many programs and events that involve large gatherings (i.e., summer pool parties) or physical contact (i.e., basketball leagues) on hold for now.

 

 

Group Exercise: All group exercise classes have a maximum capacity based on ensuring 6’ distancing among participants for everyone’s safety and comfort. For class reservations, click here or use our reservations app. As a courtesy to your fellow members, please only reserve classes that you will attend and cancel in advance any reservations for classes if your plans change.

 

Fitness: No reservations are necessary for general use of the fitness center, but appointments for personal training and Your Fit Plan are required. For now, these services are provided with Personal Trainers maintaining 6’ distancing throughout the appointment. Click on the Fitness link to purchase a personal training package or make an appointment.

 

Pools: Due to capacity limitations, reservations are required for Family Swim and Open Swim. Reservation time slots are available, and you may reserve one per day. See Club Hours for available time slots or click on the Pools link to go to the pool reservations page.

 

VillaKids: To keep children as safe as possible, we are following very specific protocols. Reservations are required and space is limited. Reservation time slots are available seven days a week. Team members clean and disinfect the spaces, equipment and supplies between groups. You may reserve one time slot per day. As a courtesy to other parents, please only reserve time slots that your child will attend and cancel reservations in advance if your plans change. For VillaKids reservations, click here or use our reservations app.

 

VillaSpa: Given the close, personal nature of spa services, we have implemented safety protocols to protect and provide peace of mind to both clients and spa team members. Appointments are required; drop-in services are not available at this time. Please click the VillaSpa link to purchase a spa service or package and to make an appointment.

 

VillaCafé: For now, our indoor café menu includes your favorite items for takeout, including Eat Fit Go entrées , sandwiches, wraps, salads, healthy snacks, smoothies and coffees. The outdoor café and bar are open on a seasonal basis.

 

Main Court: The main court is available for organized and contact games and shooting practice (see specific protocols above for limitations).

 

Locker Rooms: All areas of the men’s, women’s and family locker rooms are open, and we ask everyone to follow the 6’ social distancing protocols throughout the locker rooms and in the whirlpools, saunas and steam rooms.

 

 

 

Hours of Operation

Click here for current club hours by department.

 

 

FAQs

 

Membership: Can I initiate or extend a temporary freeze of my membership?

Yes. Please email Member Services with your request to extend or initiate a temporary freeze of your membership. No maintenance fee will be charged. 

Reservations are limited. Please reserve only if you know you will attend. If you reserve a spot and don't attend the session, you may lose your privilege to register for 7 days.

Reservations are limited. Please reserve only if you know you will attend. If you reserve a spot and don't attend the class, you may lose your privilege to register for 7 days.

Reservations are limited. Reserve for each member in your family. Only reserve if you know you will attend. Children under 13 require direct adult supervision.