{"id":920,"date":"2024-01-23T06:24:33","date_gmt":"2024-01-23T06:24:33","guid":{"rendered":"https:\/\/uat.villasport.com\/pleasanton\/about\/faqs\/"},"modified":"2026-04-29T17:42:38","modified_gmt":"2026-04-29T23:42:38","slug":"faqs-2","status":"publish","type":"page","link":"https:\/\/www.villasport.com\/parkcenter\/about\/faqs-2\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n
<\/div>\n\n\n\n
TODAY’S SCHEDULE<\/a><\/span>JOIN TODAY<\/a><\/span><\/div><\/div>\n\n\n\n
\n

FAQs<\/h2>
\n

What do I need to know before checking in to a new club location?<\/strong><\/p>

\n

If your membership type includes all-club access, you can now check in at any of our 10 Treasure Valley locations. To ensure a smooth check-in, please note the following:<\/p>\n\n\n\n


Former Crunch Members:<\/span> The Crunch mobile app is no longer supported. You will receive a new barcode via email to use at any club location. Please scan it at the \u201cformer Crunch Member\u201d check-in station at the Front Desk.<\/p>\n\n\n\n

Current Villa Sport Members:<\/span> Continue using the Villa Sport mobile app QR Code for check-in. Please use the \u201cVilla Sport App\u201d scanner at the Front Desk in all locations.<\/p>\n\n\n\n


We are working towards a single, streamlined check-in process and will keep you informed as updates become available.<\/p>\n<\/div><\/div>\n\n\n\n

How do I request a membership upgrade so I can access all 10 locations in the greater Treasure Valley?<\/strong><\/p>

\n

Email your request to info_vsf@villasport.com<\/a> or call 208-472-1055 ext. 1 for assistance.<\/p>\n<\/div><\/div>\n\n\n\n

I\u2019m a former Crunch member. Should I download the Villa Sport mobile app?<\/strong><\/p>

\n

Not yet. During this transition, the Villa Sport app does not integrate with your current membership system and will not recognize your account. We\u2019re actively working on a solution and will notify you once the app is ready for your use.<\/p>\n<\/div><\/div>\n\n\n\n

I have a Personal Training package. Can I train at a different location?<\/strong><\/p>

\n

For now, Personal Training sessions must be completed at the club where the package was purchased. If you have any questions, please contact info_vsf@villasport.com<\/a> for assistance.<\/p>\n<\/div><\/div>\n\n\n\n

Will I receive a detailed list of my charges each month?<\/strong><\/p>

\n

Pleasanton | Meridian | Parkcenter | The Village | Fairview<\/span>:<\/p>\n\n\n\n

All monthly statements are available online through My Villa Sport, showing a detailed breakdown of charges. For questions, please call 208-472-1055 ext. 1 for assistance. <\/p>\n\n\n\n

State Street | Black Eagle | Eagle | Nampa | Caldwell | East Meridian<\/span>:<\/p>\n\n\n\n

During the transition, if you have any questions about your account, please email info_vsf@villasport.com<\/a> or call 208-472-1055 ext. 1.<\/p>\n<\/div><\/div>\n\n\n\n

Are there any changes to my Membership Agreement?<\/strong><\/p>

\n

Please review the latest Terms Of Use<\/a> for details as we\u2019ve made some updates to better reflect our current policies and offerings.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6605,"featured_media":0,"parent":169,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_faq_schema_script":{"@context":"https:\/\/schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Do I have to be a member to use the club?","acceptedAnswer":{"@type":"Answer","text":"\nVilla Sport is a private club for use primarily by its members and their guests. Guests may use the club for the day by purchasing a Day Pass. Guests accompanying a VIP member may enjoy select areas of the club at no cost. Guests are also permitted to register for certain paid programs or events.\n"}},{"@type":"Question","name":"How do I get more information about club membership?","acceptedAnswer":{"@type":"Answer","text":"\nYou can call us and ask to speak to a club Ambassador. You can also visit us in person for a club tour or fill out our Contact Us form and we will send you more information.\u00a0\u00a0\n"}},{"@type":"Question","name":"Do I have to sign a long-term contract?","acceptedAnswer":{"@type":"Answer","text":"\nAll Villa Sport memberships are month-to-month.\n"}},{"@type":"Question","name":"What does it cost to join the club?","acceptedAnswer":{"@type":"Answer","text":"\nTo join the club, we require all members to pay an enrollment fee and the prorated portion of their monthly dues for the first month of their membership. The amount will depend on the number of individuals on the account. For the actual cost, please contact a club Ambassador, who will be happy to assist you.\u00a0\n"}},{"@type":"Question","name":"Is my enrollment fee refundable?","acceptedAnswer":{"@type":"Answer","text":"\nNew members have 7 days from their join date to receive a refund of their enrollment fee and prepaid monthly dues.\u00a0\n"}},{"@type":"Question","name":"How are my membership dues and club charges collected?","acceptedAnswer":{"@type":"Answer","text":"\nOn the second calendar day of each month, the dues for the current month and any outstanding club charges are collected via EFT, debit or credit card.\u00a0\n"}},{"@type":"Question","name":"Will I receive a detailed list of my charges each month?","acceptedAnswer":{"@type":"Answer","text":"\nAll monthly statements are available online via the app. The monthly statements provide details for each charge on your account. If you have any questions regarding the charges posted to your account, please contact the Remote Concierge at 833-583-1310.\u00a0\n"}},{"@type":"Question","name":"What is ABC Financial?","acceptedAnswer":{"@type":"Answer","text":"\nABC Financial is the billing company for all Boise locations. \u00a0You may update personal and\/or billing information or make payments at\u00a0www.myiclubonline.com, or by calling 888-827-9262.\n"}},{"@type":"Question","name":"Can members bring guests to the club?","acceptedAnswer":{"@type":"Answer","text":"\nVilla Sport allows members to bring guests. Select Memberships may allow members to bring guests at no cost. Otherwise, please see the Club Rules for the applicable guest policies and fees.\u00a0\n"}},{"@type":"Question","name":"Are there any Guest restrictions?","acceptedAnswer":{"@type":"Answer","text":"\nVIP membership privileges allow VIP members to bring a guest each time they come into the facility providing\n\n\n\n1. The guest provides a valid ID and at least 18 years of age\n\n\n\n2. There is a one time registration of the guest at the front desk\n\n\n\n3. The guest attends with only members who have a VIP membership\n\n\n\nThe guest has use of regular club amenities included on a Premier Membership. Access does not include child care or any fee based programs.\n"}},{"@type":"Question","name":"If needed, can I temporarily freeze my membership?","acceptedAnswer":{"@type":"Answer","text":"\nMembers may be able to freeze their active membership for a minimum of 3 months at a time up to 6 months in a calendar year. Medical and Military freezes are available. Contact us to request a freeze of your membership.\n"}},{"@type":"Question","name":"What ages are accepted at Kids Club?","acceptedAnswer":{"@type":"Answer","text":"\nKids Club at Villa Sport Athletic Club is available to member's children who are 6 weeks \u00e2\u0080\u0093 12 years. Kids Club at Villa Sport Fitness Club is open for ages 6 weeks \u00e2\u0080\u0093 11 years (Pleasanton, CA) and 3 months - 12 years (Idaho locations).\n"}},{"@type":"Question","name":"Can Children work out in the gym?","acceptedAnswer":{"@type":"Answer","text":"\nA child, age 12-15, is eligible for membership, however, must be accompanied by a parent or guardian at all times. \u00a0Members 16 years of age or older may workout on their own.\n"}},{"@type":"Question","name":"How do I get started on my fitness journey?","acceptedAnswer":{"@type":"Answer","text":"\nAs part of your Villa Sport membership, you are entitled to one 60-minute planning session with a certified Personal Trainer ($150 value). Please call or stop by the Fitness Advice Center to schedule your appointment.\u00a0\n"}},{"@type":"Question","name":"Does my membership at Villa Sport provide me with access to other clubs?","acceptedAnswer":{"@type":"Answer","text":"\nVilla Sport is a member of the International Health, Racquet & Sportsclub Association (IHRSA). Through the IHRSA Passport Program, members may gain access with their Villa Sport membership cards to IHRSA's worldwide network of clubs, subject to fees. Please visit Member Services for details.\n"}},{"@type":"Question","name":"How do I update my personal information, billing, and\/or make payments?","acceptedAnswer":{"@type":"Answer","text":"\nYou may update personal and\/or billing information or make payments at\u00a0www.myiclubonline.com, or by calling 888-827-9262. You may also visit or contact any of our Boise locations.\n"}},{"@type":"Question","name":"What should I do if a piece of equipment is broken or an area of the gym is dirty?","acceptedAnswer":{"@type":"Answer","text":"\nOur first priority is keeping our gyms as clean and functional as possible. Please visit the front desk of the gym and report your concern so that it may be addressed. You may also report any concerns using the Contact Us form.\n"}},{"@type":"Question","name":"What is the length\/Temperature and chemistry of the pool?","acceptedAnswer":{"@type":"Answer","text":"\nLENGTH: \u00a0Fairview 23.4 meters\/25.6 yards, Parkcenter 20.4 meters\/22.3 yards\n\n\n\nTEMPERATURE: \u00a0Average range 81-84 degrees Fahrenheit\n\n\n\nCHEMISTRY: Salt Water Chlorination - a process that uses dissolved salt as a store for the chlorination system. \u00a0The chlorine generator uses electrolysis in the presence of dissolved salt to produce hypoclorous acid and sodium hypochlorite, which are sanitizing agents commonly used in swimming pools. \u00a0As such, a salt water pool is not actually chlorine-free; it simply utilizes a chlorine generator instead of a direct addition of chlorine. \u00a0Our system produces chlorine in a green, ecologically sound way.\n"}}]},"_amenities_schema_script":[],"footnotes":""},"page-type":[],"class_list":["post-920","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQs | Villa Sport Parkcenter<\/title>\n<meta name=\"description\" content=\"Find quick answers to all your questions about Villa Sport in our FAQs page. 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