The VillaSport Standard

The VillaSport Standard

At VillaSport, the safety and health of our members have always been our top priorities. We have sanitation and disinfection protocols and standards in place to protect your safety and provide peace of mind when using the club.

 

 

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Cleaning and Disinfecting Standards

To be the “cleanest club in the world” has always been one of VillaSport’s pillars. We want you and your family to know you are safe in our facilities. Our three-pronged approach of cleaning, sanitizing and disinfecting is a vital part of every VillaSport team member’s role.

Cleaning – removes soil, dirt and debris from surfaces; lowers the count of germs by removing them from a surface, not necessarily killing them.

 

    

Sanitizing – kills a high percentage (99.9%) of microorganisms on surfaces to a safe level recognized by the EPA, but does not eliminate the occurrence and growth of bacteria, viruses and fungi.

 

    

Disinfecting – kills a higher percentage (99.999%) of microorganisms on surfaces to a safe level recognized by the EPA, and reduces the occurrence and growth of bacteria, viruses and fungi.

 

We clean and sanitize our club throughout the day, disinfect at regular intervals during the day, and complete an intensive, club-wide disinfection program overnight while the club is closed.

See Member Safety and Wellness to learn how you can help in our collective efforts to keep the club clean and safe.

 

 

Member Safety and Wellness

Your cooperation and respect for others are vital to achieving our goal of a safe facility for all members. We ask that you please follow these important safety protocols when visiting the club:

  • Please treat others with kindness and respect. 
  • If you are sick, you may not enter the club.
  • Check in independently with your VillaSport scan card or VillaSport app.
  • Abide by all signage.
  • Cough or sneeze into a cloth or tissue, or your elbow, and immediately discard used tissues.
  • Limit towel usage to one of each type (fitness, bath, pool).
  • Follow all other Club Department Protocols specific to fitness, group exercise, aquatics, court sports, etc.

 

 

Employee Safety and Training

All VillaSport employees are trained in enhanced cleaning, sanitizing and safety measures. For the safety of children in our care, VillaKids employees go through an even more thorough training and testing program.

 

We provide face masks for all employees and gloves for those working in housekeeping, laundry and café operations. All VillaSport employees follow these protocols, even after they have been vaccinated:


  • Please treat others with kindness and respect.
  • If you are sick, including if you have COVID-19 symptoms, do not come to work. Contact the club.
  • If you have been in close contact with someone who is sick, including someone with COVID-19 symptoms, do not come to work. Contact the club.
  • Temperature checks will be performed on all employees upon arrival to work.
  • Maintain 6’ minimum distance from others.
  • Arrive no more than 15 minutes before your scheduled shift.
  • Face coverings or masks are required except in the pools.
  • Use hand sanitizer or wash your hands with soap and water for at least 20 seconds frequently.
  • Use designated break areas only.
  • Abide by all signage, markings, tape, area closures and other social distancing designations.
  • Follow required cleaning and safety protocols.

As with our Member Safety and Wellness protocols, there are additional safety protocols in place for employees working in each specific club department. Training, re-training and regular reinforcement are provided.

 

 

 

 

Club Department Protocols

For the safety of all members and employees and to offer the most enjoyable club experience possible given our operating directives and limitations, we have implemented the following member protocols. Please continue to follow all protocols even if you have been vaccinated.

In addition to our general Member Safety and Wellness protocols, please note and follow these protocols specific to group exercise:

Group Exercise

  • Reservations are required. Drop-ins are not allowed.
  • For class reservations, click here or use our reservations app.
  • Check in on our reservations app at least 10 minutes before class.
  • Only reserve classes you will attend and cancel reservations 24 hours in advance if your plans change.
  • Capacity is limited.

 

In addition to our general Member Safety and Wellness protocols, please note and follow these protocols specific to working out in the fitness center or with a Personal Trainer:

Fitness

  • Wipe down equipment before and after use.
  • Take one towel and drop it in the designated bin when you are done.
  • Place personal belongings in locker room or express lockers and wipe down after use. 
  • Only water in closed containers is allowed.

Personal Training

  • Appointments are required.
  • Wipe down equipment before and after use.
  • Take one towel and drop it in the designated bin when you are done.
  • Place personal belongings in locker room or express lockers and wipe down after use. 
  • Only water in closed containers is allowed.

 

In addition to our general Member Safety and Wellness protocols, please note and follow these protocols specific to visiting VillaSpa:

VillaSpa

  • Spa services are available by appointment only.
  • Spa changing areas, lockers, relaxation rooms, robes and slippers are available.
  • Spa providers will wear face coverings or masks.
  • Spa providers will wear gloves when feasible and upon client request for spa services.
  • Spa providers will clean and disinfect equipment and tools before use on each client.

 

In addition to our general Member Safety and Wellness protocols, please note and follow these protocols specific to using the aquatics center and swimming:

Family Swim

  • Reservations are not required.
  • Water play structures are available.
  • Children under 13 must be directly supervised by an adult.
  • Lifeguards are on duty.

Open Swim

  • Reservations are not required.
  • No water play structures are available.
  • No lifeguards are on duty. 
  • Children under 13 must be directly supervised by an adult.

Lap Swim

  • Reservations are not required.
  • Kickboards and pull buoys are available for your use.
  • No lifeguards are on duty.
  • Enter and exit lanes on opposite ends.

Private and Semi-Private Lessons

  • Instructors will wear face shields when instructing non-swimmers in the water.

 

In addition to our general Member Safety and Wellness protocols, please note and follow these protocols specific to locker room use:

Men’s/Women’s Locker Rooms

  • Please take one shower towel and deposit it in the towel bin after use.

Family Locker Room

  • Showers, restrooms, lockers and changing areas are available. 
  • Please maintain 6’ social distancing at all times unless from the same household. 
  • Wipe down the locker handles, locks and interiors before and after use.
  • Please take one shower towel and deposit it in the towel bin after use.

 

In addition to our general Member Safety and Wellness protocols, please note and follow these protocols specific to VillaKids:

VillaKids

  • Online reservations are required.
  • You may reserve one time slot per day.
  • Only reserve sessions your child will attend and cancel reservations in advance if your plans change.
  • Checkout is required by the end of the specified time slot.
  • Capacity is limited.

 

In addition to our general Member Safety and Wellness protocols, please note and follow these protocols specific to the main court:

Main Court

  • The court is open when not in use for special programming.

 

 

Hours of Operation

Click here for current club hours by department.

Which services are not available at this time?

The following services will not be available until a later date.

  • Main court for full- or half-court organized basketball games

Yes. Please email Member Services with your request to extend or initiate a temporary freeze of your membership. No maintenance fee will be charged.

Reservations are limited. Please reserve only if you know you will attend. If you reserve a spot and don't attend the session, you may lose your privilege to register for 7 days.

Reservations are limited. Please reserve only if you know you will attend. If you reserve a spot and don't attend the class, you may lose your privilege to register for 7 days.