Updated August 4, 2014
VillaSport’s Dedication to Privacy
Collection of Information
We may collect information that identifies you as an individual ("personal information") on our sites. Personal information includes, for example, your name, email address, postal address, telephone number, birth date and gender.
If you purchase a VillaSport membership through our sites, you will be required to provide certain personal information, including financial account information. You will also be required to provide similar information for other members on your membership. We use this information to establish and manage your membership. We will send you an email confirming your membership. Per the terms of your membership agreement, you authorize VillaSport to photograph or film members on your account and consent to the use of each member’s likeness and images in all publications, including the site, and you agree that VillaSport solely owns such images and recordings and does not owe any member any compensation for the use of each member’s likeness.
Other Products and Services
If you purchase other products or services through our sites, you will be required to provide certain billing, shipping and financial account information. We may use this information for customer service matters, payment purposes, or to process or fulfill your purchase through a third-party service provider. We may also provide the opportunity to obtain complimentary products or services through the sites, such as a guest pass. In that event, you will be required to provide certain personal information. We may use this information to send you the guest pass or other product or service.
Surveys, Giveaways and Contests
We may provide you the opportunity to voluntarily participate in surveys, giveaways or contests on our sites. If you choose to participate, we may request certain personal information from you. We will use the information to notify winners (as applicable) or for other marketing purposes.
We provide you the opportunity to voluntarily contact us with inquiries. If you choose to do so, you will be requested to provide certain personal information, which will be used to respond to your inquiry.
Log Files, Cookies, and Clear Gifs
We use log files, cookies and clear gifs on our sites and in our HTML-based emails to track the interests of our users. Log files include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring and exit pages, operating system, date/time stamps, and clickstream data. Cookies are small text files that are stored on a user's computer for record-keeping purposes, including session ID cookies (which expire when you close your browser) and persistent cookies (which remain on your hard drive for an extended period of time). Clear gifs are tiny graphics with a unique identifier which are embedded invisibly on web pages. If you remove persistent cookies, you may still use our sites. As you browse our site, advertising cookies may be placed on your computer so that we can understand what you are interested in. Our display advertising partner enables us to present you with retargeting advertising on other sites based on your previous interaction with our site. The techniques our partner employs do not collect personal information.
We sometimes permit other companies to advertise on our sites, such as our affiliates who offer discounts to VillaSport members. Our affiliates may use one or more of the technologies above to measure the effectiveness or personalize the content of their advertisements by tracking user interests. We do not control the use of these technologies, and they are not covered by this policy.
Our site is not knowingly directed to children under the age of 13, and we do not permit registration by, and will not knowingly collect information from, anyone under 13 years of age. If you’re under the age of 13, please do not provide us information about yourself. This information must be provided by a parent or legal guardian 18 years of age or older.
Use of Information.
In addition to the uses of information noted above, we may use your personal information for member or customer service purposes, including to respond to your inquiries, to provide the services or products you request, and to manage your relationship with us, including communications about changes in monthly dues, fees or club access privileges or collection of past due amounts related to your membership. We may also use your personal information to contact you for marketing or informational purposes about VillaSport, including communications to promote products or services offered by VillaSport or our affiliates or to provide information about activities, opportunities, programs, or other items which may be of interest to you as a member of VillaSport or a particular member interest area.
Discussion Boards and Forums
Any personal information or other user content (e.g. messages, text, files, images, video, photos, sounds or other materials) which you post, submit, transmit, email, message, upload, share, store or otherwise make available on a discussion board or forum may be read, collected or used for any purpose by us and other users of the discussion board or forum. We are not responsible for the personal information or other user content you choose to post in the discussion boards or forums. We reserve the right to restrict, disable, suspend or terminate your access to or use of all or any parts of the sites without prior notice or liability to you.
Third-Party Service Providers/Agents
We use other companies to perform certain functions on our behalf and to provide you certain web-based applications, services and resources, including processing payments or fulfilling orders for products or services, processing event registrations, servicing and maintaining our sites, managing your relationship with us, including sending communications, and assisting you in managing your health and fitness experience. In some circumstances, we must disclose your personal information to these third parties who help us administer our sites or our services. These third parties are required to keep your personal information confidential and are not allowed to use your information for any purpose other than the purpose under which your information was collected. We may also use other companies to conduct research, surveys, giveaways or contests. Unless you consent to it, we do not sell or otherwise provide your personal information to third parties for such marketing purposes. We may, however, share non-personally identifiable information for marketing purposes (individually and in the aggregate), and we reserve the right to provide any and all such non-personally identifiable data to third parties.
We reserve the right to transfer personal and non-personal information to a third party in the event our business is sold, liquidated, merged, or transferred. We will endeavor, in good faith, to gain the third party's agreement and adherence to the terms of this policy. In addition, we will endeavor to notify users of any such sale, liquidation, merger, or transfer through notice on our site.
Your Information Choices.
You may review, correct and update personal information related to your membership with VillaSport through your My VillaSport account. You may submit a written request to email@example.com to ask us whether we hold any of your personal information, what that information is, how it is being used, and to whom, if anyone, it has been disclosed by us. We will make reasonable efforts to assist you and respond as accurately and completely as possible. Requests may be subject to any fees and disbursements the law permits us to charge. You may submit a written request to us to ask us to correct errors or omissions in your personal information we have in our custody or control. We will make reasonable efforts to correct the personal information, and where appropriate and if reasonable to do so, send correction notices to third parties, if any, to whom we have disclosed the incorrect information. Alternatively, we may decide not to correct the personal information, but make an appropriate annotation. It may not be technologically possible to remove every record of the information you have provided to VillaSport from our servers. The need to back-up our systems to protect information from inadvertent loss means that a copy of your personal information may exist in a non-erasable form that will be difficult or impossible for us to locate.
You also agree to be bound by the following terms and conditions:
• Standard carrier data and message rates may apply. Please consult your mobile service carrier's pricing plan to determine the charges for sending and receiving text messages.
• How to opt out: You can opt out from future messages at any time by replying STOP to the text message. You agree that if you request to opt out from future messages, we may send you a one-time opt-out confirmation text message.
• How to get help or support: To get help or support, email us at firstname.lastname@example.org.
• This text messaging program may not be available on all wireless carriers. VillaSport may add or remove any wireless carrier from this program without notice.
• Under normal circumstance, you will receive no more than 2 messages per week.
Opting Out of Marketing Communications
You may opt out of most VillaSport's marketing communications by contacting member services or, if available, via the unsubscribe link.
We follow generally-accepted industry standards to protect your personal information. When you create an account, we enable you to choose a username and password (and, from time to time, a security question and answer) in order to help protect access to the account. You are responsible to maintain the security and integrity of your username, password, and security question and answer. We encrypt sensitive personal information, such as your financial account information, using secure socket layer technology (SSL) for data transmissions and industry standard encryption methods for data at rest. While we use commercially reasonable security measures, no method of internet transmission or electronic storage of personal information is 100% secure and therefore we cannot guarantee its absolute security.
Links to Other Sites
The sites contain links to other websites that we do not own or control. We are not responsible for the privacy practices or content of other sites. When you leave our sites, we encourage you to review the privacy practices of such sites.
VillaSport is a company organized and operated in the United States and all of our servers are located in the United States. Privacy laws differ in jurisdictions outside the United States. If you are located in a country outside the United States, please be aware that your personal information will be collected and stored in compliance with United States laws.
If you have an inquiry or concern about the sites' use of your personal information as provided in this policy, please send your request via email at email@example.com or via mail at VillaSport LLC, 150 Pelican Way, San Rafael, CA 94901, Attn: Legal.