Membership FAQ

Membership FAQ

Do you know when the club will re-open?

We will reopen as soon as local and state governments remove all restrictions and provide the green light for athletic clubs to resume operations.

Based on directives from governmental authorities pertaining to COVID-19, the club will remain temporarily closed until we are cleared to reopen. We will communicate regularly with you throughout this period and will update you with a reopening date as soon as it is determined.

YOUR MEMBERSHIP DUES:

You have two great options for handling your membership while our club is temporarily closed.


OPTION #1: EARN 125% OF YOUR DUES VALUE ON A GIFT CARD

You may choose to remain an active member and pay monthly dues while the club is closed. If you do so, you will receive 125% of your monthly dues - including tax - back (for the pro-rated amount of dues paid during our closure) in the form of a VillaSport gift card when we reopen.

Note: The gift card you will receive is valid for use toward the purchase of programs and services at the club. The gift card is not transferable, not refundable and may not be used toward monthly dues, and will expire one year from the reopening date of the club.

    TO REMAIN AN ACTIVE MEMBER, YOU DO NOT NEED TO TAKE FURTHER ACTION.


OPTION #2: FREEZE YOUR MEMBERSHIP

You may choose to place your membership on a temporary freeze to suspend your dues for the time we are closed. When we reopen, your membership will be reactivated.

If you choose to place your membership on a temporary freeze, you have the further option to receive an immediate refund for the March dues you already paid for the period of time that our club was not open in March. If you elect to not receive your refund of the March dues at this time, you will be issued a credit for the March dues on your membership account when the club reopens.

    TO TEMPORARILY FREEZE YOUR MEMBERSHIP, CLICK HERE.

Members who charged club services and programs to their account in March (regardless of whether the member remains active or has elected for temporary membership freeze during the club closure period), will be billed on Thursday, April 2 through their bank account or credit/debit card on file for any purchases made in March.

Yes. We are offering members complimentary access to popular strength and cardio classes and workouts on demand through Les Mills online and our VillaSport Home Fitness Series.

Yes. Purchased or complimentary VillaSport gift cards and e-gift cards that were set to expire at or around this time will be extended for use through December 31, 2020.

Yes. Any complimentary guest passes that you have received with a March or April expiration date will be extended for you to redeem within 30 days of the club’s reopening date.